Student Services

Student Services provide a range of support, information and specialist services, and are here to support you throughout your studies.

We're here for all students whether it's help with finding your way around, advice about welfare, wellbeing and general student life, support as a disabled student, religion and spirituality or just to offer a friendly ear to make University life as stress free as possible.

Services are available at the Penryn, Truro and Falmouth Campuses and are free, confidential, friendly and student-centred.

A good starting point if you don’t know which service you need, is The Compass - student information desk, who can advise and signpost you to the right service.

You can also visit our self-service portal, Compass Online compass.fxplus.ac.uk to access our frequently asked questions or log an enquiry and we will find the answer for you.

The Compass

The Compass is a first port of call for any questions you have or support you may need whilst studying at university. Whether it’s a quick question or any specialist advice, we’re here to connect you to the right team or service on campus.
The Compass team, based on Level 0 of the Exchange, Penryn Campus and at the Lower Courtyard, Falmouth Campus, will have campus maps and details of all our services and support available, as well as information about drop-in sessions. The team can be reached by email: compass@fxplus.ac.uk.

Living Support

The Living Support team can support, advise and point you in the right direction with all sorts of issues such as general student life, academic issues, worries about mental health and wellbeing, living in the community, personal relationships and other problems. If you need to understand your options, are concerned about your own welfare or the welfare or behaviour of others around you, then the Living Support officers are here for you.

Living Support also work in partnership with outside agencies including the health service, the police and the council. We signpost to both internal and external organisations that can offer specialist support and advice.

Accessibility & Inclusive Learning

We can help, support and provide advocacy for students with disabilities, physical, sensory, mental health and long term health conditions, and those with Specific Learning Difficulties including Dyslexia and Dyspraxia. We also advise students on eligibility and claiming for the Disabled Students Allowance (DSA).

Dyslexia Skills screens, supports and advises students about dyslexia. We are here to help students with specific learning difficulties (such as dyslexia, dyspraxia and ADHD) get the most out of their studies. As specialist tutors, we work with students 1:1, helping them develop effective study skills which suit their learning styles. Visit our website: inclusive.fxplus.ac.uk

Wellbeing

Everyone has times in their life when they feel unhappy, confused or overwhelmed. Sometimes it is connected to specific problems, other times the issue may not be clear. Counselling can help by providing a non-judgemental listening ear and a place to find your path again. We are a free, confidential, student-centred service. We can help with phobias, low self-esteem, stress, anxiety, depression, addictions, abuse, bereavement, relationship issues and more.

Our Wellbeing Workers also support students experiencing anxiety, stress and other mental health problems, and promote wellbeing across the student community.

Health

Penryn Surgery provide daily GP surgeries during term time in the Tremough House Annexe on the Penryn Campus. To book an appointment to see the doctor, call the surgery on: 01326 372502. If you are based at the Falmouth or Truro Campuses, we have a list of doctors surgeries near you. During the arrivals weekend and in Welcome Week, you'll be able to register for the Penryn Surgery or the Trescobeas Surgery (Falmouth) in The Compass (Level 0 of The Exchange building). Make a note in your diary, so you don’t forget!

Multifaith Chaplaincy

We provide confidential pastoral care to students of all faiths and none - we are here to listen and usually have a ready supply of tea and cake. We provide spiritual support, look after religious needs and have links to local faith communities. We're also willing to help with faith-related academic projects and enjoy getting involved in ethical debates, social justice issues and charitable adventures!

The Compass - 'Student Essentials' Welcome Week event

To make the transition into university life easier, we have organised a Student Essentials event during Welcome Week. An array of market stalls will be available in the Compass venue (Level 0 of the Exchange) on Monday through to Friday from 11am to 3pm. Make sure you come so you don't miss anything important. If you are based in Falmouth, catch a bus to the Penryn Campus, visit the Compass and get a tour of the library and find out more about the services available and support on offer.

FXU Students' Union

The FXU is Falmouth and Exeter Students’ Union. The FXU represents all students from Falmouth University and University of Exeter students studying in Cornwall.

The team have various departments, covering advice & welfare, events, student voice, sports & societies and volunteering & fundraising (RAD). Whether you want to get involved in extra-curricular activities, volunteer in the local community, represent the issues of students living in halls or your fellow course mates, we’re here to help. Just come and talk to the relevant representative.

For further information, including details of Freshers’ social activities, visit - fxu.org.uk

Contact us
Where we are
Penryn Campus – in Level 0 of The Exchange. Falmouth Campus – Lower Courtyard. Truro Campus – Knowledge Spa (Mondays and Fridays)
Telephone 01326 370460
Email compass@fxplus.ac.uk
Website www.fxplus.ac.uk/students
Twitter twitter.com/FXStudents
Facebook Student Services Facebook